Rox Casino FAQ

Rox Casino has been working under a reliable Curacao license since 2016. The platform is a great source of entertainment for gamblers from various regions. But the site also pays thorough attention to its clients’ security and general satisfaction with the services on offer. So, this project supports all players, no matter which loyalty status they have obtained. The main contact means available at the online casino include:

On the other hand, players can solve many problems themselves. This is especially true for beginners who only start their acquaintance with the Rox Casino project and gambling services in general. If this is your case, it is important to learn the platform’s main rules stated in the Terms and Conditions section and look through the FAQ. The latter page contains important explanations and answers to the most common questions every client can have during their first steps on this gambling site.

Most Popular

How to Sign Up on the Site?

Players can open a new account using their email, mobile phone, or social media. They need to click on the Sign Up button on the official site and fill out the pop-up form with such info as their preferred currency and password. Then, it is necessary to confirm the created profile via the link or code sent automatically by the team.

Can I Play via my Android or iPhone?

Yes. Rox Casino offers dedicated mobile apps for Android and iOS. An alternative way is to play in the casino’s mobile browser version. Both methods are believed to be very effective.

Are There Free Games?

Yes. Every gambler can try any of the demo games available on the site. Neither deposit nor registration is necessary to play them for fun.

Is Gambling on This Site Legal?

Yes, it is a legal platform that operates under a Curacao license. All services on the site are legit and safe.

What Is the Rox Welcome Package?

The platform’s Welcome Package is only available to new clients that have recently joined the casino and haven’t placed a deposit yet. The package includes a cash reward (a 150% deposit bonus) and 20-100 free spins.

How Can I Activate Welcome Free Spins?

After requesting a bonus with free spins, you can expect them to be activated automatically within a day.

Which Currencies Are Supported on the Portal?

The Rox Casino platform accepts the following currencies: EUR, USD, RUB, NOK, PLN, TRY, and KZT. Besides fiat money, crypto tokens like Bitcoin, Ethereum, and Litecoin are also accepted.

Account

Do I Have to Verify My Account?

Yes. Verification is necessary to unlock withdrawals. The process includes several steps. For example, confirming your email/phone number and proving your identity and residence by sending copies of your passport, bank statements, or similar documents.

Can I Change My Email Address or Phone Number attached at Rox Casino?

Yes, you can. You’ll need to contact support managers via the Live Chat window to change this information at Rox Casino as quickly as possible.

How to Restore My Login?

Use the Forgot My Password icon located at the bottom of the Sign-in form. One more option is to contact support and ask friendly managers to help you.

Can I Have Two or More Accounts?

The company does not allow its clients to create more than one account. All profiles need to be verified, so users with two or more accounts will be blocked. The administration can even freeze their winnings.

Do I Need a Separate Account for My Mobile Device?

No. After becoming a registered user, you can sign in to your account via any gadget. Just use the same login and password to enter it.

Bonuses

How Many Bonuses Can I Activate at The Same Time?

Any Rox Casino player can have only one active reward during one period of time. After you complete this bonus’ playthrough requirements, you’ll be able to request another one.

Why Should I Fulfill My Bonus Wagering Requirements?

Wagering needs to be completed because it is necessary for unlocking the withdrawal option. Other prizes will also become available to players only after they complete their active bonus wagering requirements.

Can I Monitor How Many Times I need to Rollover to Fulfill My Bonus Conditions?

Yes. You can do this on your Player’s page. You need to click on Bonuses after opening your Balance menu.

Can I Get a Bonus for My Bitcoin Deposit?

Yes, Rox Casino offers a 5% crypto deposit bonus to all its crypto clients. This is a no wager perk with no max win limits. The maximum sum you can get from this incentive is equivalent to $10,000.

What Is a No Wager Bonus?

A no wager bonus is a present granted without any rollover rules.

Financial issues

How Fast Are Deposits at Rox Casino?

In most cases, deposits are processed instantly. A delay may occur depending on your chosen payment gateway.

Which Deposit Methods Are Accepted on the Resource?

Available payment options depend on your region. The platform’s universal banking solutions include VISA/Mastercard bank cards, WebMoney, Piastrix, and crypto payments.

How Long Does it Take the Project to Process a Withdrawal?

Rox Casino processes withdrawals within 24 hours. However, it is important to keep in mind that the final cashout time depends on the selected transfer method.

What Are the Max Withdrawal Limits Fixed on the Platform?

Withdrawal limits depend on the player’s status. New and Regular clients can cash out up to $4,000 per day. Grand and Premium guests can withdraw up to $8,000 every day. Finally, VIP and elite customers have individual limits.

Does Rox Casino Charge Transaction Fees?

No, there are no fees on the platform. However, extra commissions can be charged by the selected payment gateway.

Casino

What To Do If I Can’t Launch a Game?

Try to reload the page. One more solution is to delete cookies. If these steps don’t help, contact support experts.

What If I Lose Internet Connection While Playing?

If you get disconnected, your Rox Casino game will be saved. You will be able to proceed from the very place in which you stopped.

How to Start Gambling at This Live Casino?

Go to the project’s Live menu. Choose a game of your interest. You can also opt for a certain provider. Click on the Play icon and enjoy your live session!

How Can I Find a Specific Game on the Rox Platform?

The site’s game page has a handy interface. You can pick models from such sections as New, Popular, Tournaments, and Jackpots. You can also search for titles by your preferred provider, genre, or feature.

Which of the Rox Casino Games Will Be Available on the Android/iOS App?

All 3,000+ titles offered by the Rox Casino platform are available via any desktop or hand-held device.